UK Delivery

All UK orders received by 12:noon (GMT) will be delivered on the same day. Any orders received after this time may be delivered on the same day (please call to discuss) or guaranteed for delivery the following day. Specific timed deliveries are not generally possible, although we do accept AM or PM requests for deliveries, however please contact us if you do have specific delivery requirements and we will do our upmost to accommodate.

All orders for delivery in the UK, must include a full address.

International Delivery

For delivery outside the UK, we will require the full delivery address including postal/zip code and recipients telephone number.

Placing Your Order

To place your order, please call us on 01494 724 933 or use the enquiry form on the Contact Us page and Floral Creations will contact you by telephone or email to confirm your order and to discuss payment. Please make sure you give us a current telephone number & live email address for contact.

Security and Privacy

All information given is confidential. No personal information will be shared with other parties or recipients.

Flower Availability

Floral Creations endeavours to re-create the flower design you have chosen as accurately as possible. However availability and seasonal changes in flowers will occasionally affect the designs on sale. Any substitutions will be matched in colour variety. Floral Creations cannot guarantee that your order will be an identical replica of what you see on the site. Floral Creations will try to meet any personal requirements, please state on you email or other during verbal communication your requirements. All flower content and style of bouquets and arrangements for international orders will vary with each country.

Quality Guarantee

Floral Creations guarantees a quality product and service to you our customer. If you are not fully satisfied with the service or product received, Floral Creations investigates all complaints thoroughly and refunds or product replacements will be given in the event of all genuine complaints. This does not affect your statutory rights as a consumer.

Help, Enquiries and Customer Comments.

In the event of you requiring help or information regarding orders, or you simply would like to make any comments about our service, please email us at sales@floralcreations.info, complete the enquiry form or speak to us on +44 1494 724933 available between 08:30am-5:30pm (UK time) Monday to Saturday.