Why choose Floral Creations?
We take great care to ensure that our flowers & gifts leave us in perfect condition and to help them stay that way, all bouquets arrive complete with care instructions and flower food. Your personalised message is enclosed with the gift, on a decorative gift card.
What if the flowers arrive to my loved one but they are not in to receive it?
A card will always be left stating attempted delivery. The recipient will be able to collect the package from us or arrange for re-delivery. It may be possible to leave the item with a neighbour for collection.
Can I send flowers to my loved one who is away from their home?
Floral Creations are prepared to deliver flowers to any location - simply discuss your needs with us. Flowers sent to hospitals, schools, military bases and business addresses will be delivered to a main reception or mailing room in the first instance. We recommend that flowers sent to these locations be requested for delivery on a weekday and not on a Saturday.
Will I get peace of mind with my purchase from Floral Creations?
Floral Creations want to ensure you are completely satisfied. However if you are in any way disappointed with our flowers or service, please telephone us on 01494 724 933 or email us at sales@floralcreations.info
Alternatively you can write to us at
Floral Creations
41 Hill Avenue
Amersham
Buckinghamshire
HP6 5BX
If you have cause for complaint this must be received within 24 hours after receipt.
Our phone line is personally operated between 08:30am and 17.30pm Monday to Saturday, and an answer machine is available out of business hours, please leave a message stating your name and number and we will call you back. All calls are charged at the national rate. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of service.
Cancellation & Returns
If you need to cancel your order, please let us know by telephone as soon as possible to discuss. Unfortunately we cannot accept cancellations on orders we have already attempted to deliver.
If you are not entirely satisfied with any item, please contact us in the first instance, the item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.
*Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.
